Privacy Policy
How do we use your data?
1. When you register for Agentria
We collect your name and email address when you sign up for an account, in order to establish a contract that enables you to access our platform.
We use PostHog (analytics tool) to better understand how users interact with our product and to improve user experience.
Payment processing (including billing address and credit card information) is handled by our Merchant of Record, Paddle.
We do not use any personal data (including data received via third-party services) for developing, improving, or training AI/ML models.
We do not transfer or disclose your information to third parties except for the purposes mentioned here.
You may delete your Agentria account directly via the product.
2. When you deploy Agentria Ability or Agent
If you opt-in, we may collect your email address to contact you about usage.
For paid plans, we collect name, email address, company information, billing contact details.
Payments are processed by Paddle (address + credit card details).
We collect selected anonymous usage data to improve security, product stability, and user experience.
You may disable data collection at any time in your settings.
We do not use personal data for AI/ML training or transfer to unauthorized third parties.
3. Community Forum Participation
When signing up, we collect your email address or social login handle.
You can delete your forum account by contacting us at support@agentria.ai.
4. Events & Conferences
When you attend our events (or third-party events we host), we may collect name, address, email, phone number for registration and networking purposes.
Photos and videos may be taken at our events for promotional use. You may opt out at any time by contacting us.
5. Contact & Customer Support
When you contact us (email, website, product), we collect name and contact details to respond to your inquiry.
6. Social Media Engagement
When you engage with us on social media (LinkedIn, X/Twitter, YouTube, Facebook), we may process your handle, name, email under our legitimate interest to respond.
7. Newsletters & Marketing Updates
If you opt-in, we use your name + email to send news updates.
If you have not opted-in but receive updates, we rely on legitimate interest to promote our business.
You can unsubscribe anytime via the link in our emails or by contacting us.
8. Expert & Affiliate Programs
When registering as an Agentria Expert or Affiliate, we collect name, email, company details to communicate with you.
9. Website Technical Information
With your cookie consent, we collect technical usage data (analytics, crash logs, device/browser info).
We use Google Analytics and PostHog for service optimization.
10. Recruitment (Job Applications)
If you apply for a role at Genesis Lab, we collect CV data, contact details, right-to-work documentation, test results, references.
Used only for assessing suitability and fulfilling legal obligations.
11. In case of Business Transfer
If Genesis Lab, Inc. undergoes a merger, acquisition, or business transfer, your data may be shared with the buyer to continue providing services.
Where is my data stored?
Your data is stored in South Korea and the USA region by AWS.
If transferred outside of Korea or the EU, we apply additional safeguards in compliance with GDPR and Korean Personal Information Protection Act (PIPA).
How long do we keep your data?
We retain data only as long as necessary for contractual, legal, and operational purposes.
After that, data may be anonymized for statistical and research purposes.
What are my rights under data protection laws?
You have the right to:
Access your personal data (“subject access request”)
Correct inaccurate or incomplete data
Request deletion of your data
Request restriction of processing
Request data portability
Object to processing (e.g., marketing)
Withdraw consent at any time
For Korean users, you also have rights under the Personal Information Protection Act (PIPA) to request suspension of processing.
If you believe your rights are violated, you may lodge a complaint with the Personal Information Protection Commission (PIPC, Korea) or your relevant EU supervisory authority.
Questions & Feedback
For inquiries, please contact us at:
📩 support@agentria.ai
This privacy policy was last updated on 19 August 2025.